The Parklands Diary

                                                    Image on Freepik Introduction The legal profession, initially thought to be resistant to change, now stands at a critical juncture in its evolution. The changing landscape, fueled by factors such as globalisation and the need to improve customer satisfaction, has prompted a drastic shift in legal practice. In response to this urge for change, technology has emerged as a critical driver, transforming the profession from a lawyer-centric profession to a domain where the preferences and demands of clients take precedence. [1] It is interesting to note that law-related technology lies at the heart of globalisation and changes in customer preferences as it facilitates inter-border legal interactions in addition to feeding into the demands of consumers. [2] This will be discussed in the subsequent sections. Co...

                                                            Image on Freepik Introduction : The intersection of artificial intelligence (AI) and legal liability has become an increasingly difficult terrain to navigate, especially concerning the actions of AI chatbots. As technology advances, the legal landscape grapples with novel challenges, and one such concern revolves around the potential liability for misrepresentation by AI chatbots. This discussion delves into the complex legal issues surrounding misrepresentation through AI chatbots, employing a focused analysis of the British Columbia Civil Resolution Tribunal (BCCRT) decision in the case of Moffat v Air Canada (2024 BCCRT 149). The use of AI chatbots in various industries has proliferated, offering efficient and automated user interactions. However, this surge in technologi...